About me

A Product & User Experience Designer with a background in Digital Marketing who is eager to blend my ability to build brands with my user-centric mindset

Experience

Disney
Jul 2024 - Current

Product Designer

Spearheaded the end-to-end redesign of a legacy 12-year-old internal application, transforming outdated paper-tracking systems into a streamlined platform used by hundreds of Disney Cruise Line crew members.

Established a long-term partnership with product leadership, securing continued investment and roadmap alignment to scale the platform across recruitment, certification, and training tools.

Designed cohesive mobile-to-web experiences, systematizing responsive patterns and layouts across 12+ Disney Signature brands—including vacation homes, expeditions, cruises, and business programs.

Built and integrated a new design system and component library tailored to Disney Cruise Line, fully adopted by engineering and inspiring future UI app builds within the internal ecosystem.

Directly influenced executive decision-making, with the success of the MVP leading to new budget approvals and product expansion opportunities.

American Speciality Health
Nov 2022 - Jul 2024

Product Designer

Implemented a shared ownership design system model that established a collaborative culture across teams, leading to an increased adoption rate from 20% to 88% across seven products.

Secured new funding for a fall-prevention tele-health platform through collaboration with Cigna Ventures and Blue Cross, leveraging a scalable design system that accelerated delivery and enabled new business opportunities.

Led UX research within agile sprints, breaking down silos between design, product, and engineering to drive iterative improvements.

Utilized research methods to advocate for behavior change, adoption and feature improvements related to user needs and business goals, leading to a 30% boost in provider conversion rate.

Developed systematic design guidelines and pattern libraries, enabling teams to align roadmaps, scale consistent features, and ship more efficiently.

Peer Collective
Nov 2021 - Oct 2022

Product Designer

Designed and launched an end-to-end mental health web platform, helping secure over $1M in seed funding within the first year.

Led UX strategy across the booking funnel, balancing product scoping, budgets, roadmap constraints, and tight sprints to deliver an intuitive user experience.

Partnered closely with engineering, investors, and stakeholders to ensure consistency across product features and visual identity.

Led UX strategy to improve usability and conversion, using persona development, journey mapping, A/B testing, cognitive walkthroughs, wireframes, and prototypes—resulting in a 50%+ increase in user conversion within one year.

West Coast Elite
Aug 2021 - Nov 2021

Designer & Digital Media Specialist

Applied design thinking to incorporate interactions within various forms including illustrations, graphics, and flyers to build hype and maintain engagement with target users.

Created a comprehensive design system across email marketing ads, social media graphics, and web responsive assets in order to establish consistency across all media channels.

Developed new partnerships with basketball players within the youth industry while growing all social channels by 20% in 3 months.

Innovated ways of creating hype for the social channels through visual storytelling and and graphic design in turn increasing overall user engagement by over 50%.

MulahRewards
Jan 2017 - Dec 2019

Head of Marketing

Created the brand identity for MyBirthday through visual styling, optimizing the onboarding experience, and creating consistency across the website and application.

Helped web developers with the creation of the original platform by creating low and mid  fidelity wireframes alongside a web designer while also supplying creative materials to the rest of the marketing team.

Increased overall web traffic and conversions through SEO enhancements leading to 2000 new user sign ups, 150 restaurant partnerships, 10 influencer partnerships, and driving sales records within 6 months

Utilized tools like Adobe Creative Suite, Photography, Video, Google SEO,Facebook ads, Google ads, and Instagram ads to increase brand awareness.

Skills

0 -> 1 / End to End
Design Advocation
Visual Design
Design Communication to ELTs
Storytelling
UX Strategy
Interaction Design
Prototyping / Wireframing
Journey Maps
User Experience Design
User Research
Usability Testing
HTML / CSS

Tools

Figma · Sketch · Invision · Miro ·  Adobe CC (XD (RIP) · Illustrator · Photoshop · Lightroom · Premier Pro · After Effects · InDesign) · Jira · Slack · ClickUp

Education

University of California, Davis - B.A. Communications emp. Design
Santa Monica College - Design & Communications
Taylor’s University - Business Admin. & Marketing

Languages

English
Mandarin / Cantonese
Malay

Ask me about

My 3 pound Pomeranian named Comet
My favorite national parks
How many plants I've killed
Favorite food spots